Btjili Privacy Policy

1. What information we collect

1.1 Information you provide

When you create an account or use our services on btjili, we collect the following personal information:

1.2 Automatically collected information

We also collect automatic information about your device and browsing activity:

• Device information: Device type, operating system, browser type, unique device ID
• IP address: Your Internet Service Provider's IP and approximate location
• Browsing data: Page views, time spent, click patterns, referral URL
• Performance data: Crash reports, loading times, application errors
• Location data: GPS or network-based location (with your permission)

1.3 Information from third parties

We may receive information from the following sources:

1. Payment provider: Banks and e-wallet companies for transaction verification
2. Verification service: For fraud detection and KYC compliance
3. Analytics service: For analyzing user behavior (Google Analytics, Mixpanel)
4. Advertising network: For tracking advertising performance

2. Why we use your information

2.1 Essential uses

Btjili uses your information for the following essential purposes:

2.2 Legitimate business uses

We may use your information for the following purposes:

• Customer service: Responding to inquiries, providing support, and resolving issues
• Legal compliance: Complying with international gaming laws, tax regulations, and AML laws
• Contact: Sending newsletters, promotions, updates, and important notices
• Marketing: Providing personalized offers, bonuses, and recommendations
• Service improvement: Improving user experience, planning new features, and diagnosing issues

2.3 No uses other than those you have approved

Btjili never sells your information and does not share it for third-party marketing without your consent. Exceptions apply in special circumstances (legal requests, security risks).

3. Cookies and tracking technologies

3.1 What are cookies and why we use them

Cookies are small data files stored on your device. btjili uses the following cookies:

3.2 Cookie control

You can control cookies in your browser settings. Disabling essential cookies will prevent some btjili features from working. You can delete cookies from your browser at any time.

3.3 Other tracking technologies

We use the following technologies:

• Web beacons: For measuring email pixel tracking and advertising effectiveness
• Local storage: Browser local storage to save user preferences
• Google Analytics: For analyzing website traffic and user behavior
• Heat map: Visualizing user click patterns and scrolling behavior

4. How we secure your data

4.1 Encryption and security measures

4.2 Access control

We only allow authorized personnel to access your personal information. They must sign strict confidentiality agreements and receive regular security training. We use Role-Based Access Control (RBAC) to restrict data access.

4.3 Regular security audits

Btjili conducts quarterly penetration testing and white-box code reviews by independent security firms. We maintain annual ISO 27001 certification and perform regular vulnerability assessments.

4.4 Data retention policy

We only retain your data for as long as necessary:

• Active account: While your account is active and for 3 years afterwards
• Closed account: Up to 7 years for legal and tax purposes
• Analytics data: Up to 2-3 years or typically 14 months
• Cookies and tracking: According to the duration specified in the cookie table above

4.5 Data breach notification

If we detect a security incident that could compromise your data, we will notify you within the legally required timeframe (typically 72 hours). We will also inform the data protection authority and provide a full report of the incident investigation.

5. Who We Share Your Information With

5.1 Service Providers

Btjili shares limited information with the following service providers to deliver their services:

• Payment gateway: For transaction processing (Stripe, PayPal)
• Cloud hosting: For data storage and server infrastructure
• Verification provider: For KYC and AML compliance
• Email service: For sending inquiries
• Analytics service: For tracking user behavior

5.2 Legal Obligations

We may disclose your information to third parties if the law requires it or if we believe it is necessary:

1. Complying with laws, regulations, or court orders
2. Enforcing our Terms and Conditions
3. Protecting the safety of the general public
4. Protecting individual rights (yours or others')
5. Detect and prevent fraud

5.3 Business Transfers

If btjili is acquired or merged with another company, your information may become part of the successor company's assets. We will notify you of any such changes and ensure appropriate privacy protections are maintained.

5.4 International Data Transfers

Btjili operates globally and your data may be transferred outside Bangladesh to Europe, Asia, or other regions. We ensure all transfers comply with this Privacy Policy and are protected with appropriate security measures.

6. Your Privacy Rights

6.1 Right to Access

You have the right to access the personal information we hold about you. You can request to download your information at any time by contacting [email protected]. We will provide a complete report within 30 days.

6.2 Right to Correction

If your information is inaccurate or incomplete, you have the right to correct it. You can update your information directly in your account settings or contact our support team. We will process your correction request within 30 days.

6.3 Right to Deletion (Right to Be Forgotten)

In certain circumstances, you may request deletion of your personal information held by us. This is only possible if:

• No longer needed for collection
• You withdraw consent
• You object and we have no overriding interest
• Data not legally required

Note that some data cannot be deleted for financial or legal reasons.

6.4 Right to Restrict Processing

You have the right to restrict our processing of your information for specific purposes. For example, you can stop marketing communications but cannot opt out of essential account maintenance.

6.5 Right to Portability

You can receive your data in a machine-readable format and transfer it to another service provider. Contact [email protected] to exercise this right.

6.6 How to Contact Us to Exercise Your Rights

To exercise your privacy rights, please contact us: