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Troubleshooting Login Issues

If you're having trouble logging in to your account, follow these steps:

1. Forgot Your Password?

Don't worry. Resetting your password is easy:

• Click the "Forgot Password?" link on the login page
• Enter your registered email address
• Check your inbox for a password reset link
• Click the link and create a new password
• Log in with your new password

2. Forgot Your Username?

If you can't remember your username:

• Try logging in with your registered email address
• Check your email inbox for a welcome message from btjili
• Contact our support team for help

3. Account Locked?

For security reasons, your account may be locked if:

• Multiple incorrect passwords have been entered in a row
• Unusual activity detected
• Account verification required

Solution: Contact our support team and they'll unlock your account quickly.

4. Two-Factor Authentication Issue

If you can't access your 2FA code:

• Use backup codes (saved during setup)
• Make sure your device time is correct
• Contact the support team to reset 2FA