Frequently Asked Questions

For initial registration, you only need your personal information. However, before withdrawing, you must complete KYC verification. This requires: national ID card or passport, proof of address (electricity bill or bank statement), and a selfie holding your ID card. These documents must be clear and in color.

No, on btjili each person can only have one account. Creating multiple accounts violates our terms and may result in all accounts being suspended or closed. Only one account is allowed per email, phone number, IP address and device.

Click the "Forgot Password?" link on the login page. Enter your registered email address and you'll receive a password reset link. The link will be valid for 24 hours. If you don't receive the email, check your spam folder or contact our support team.

Account verification (KYC) is legally mandatory and helps keep your account secure. It prevents fraud and ensures you are the legitimate owner. Without verification, you cannot withdraw. The process usually takes 24-48 hours and you only need to do it once.

Log in to your account and click the "Deposit" button. Choose one of the available payment methods — mobile banking, bank transfer, card or e-wallet. Enter your preferred amount (minimum BDT 500) and follow the instructions. Transactions are usually instant and the balance will be added to your account within 1-5 minutes.

btjili supports Bangladesh's most popular payment methods:

• Mobile Banking (Nagad, Rocket)
• Bank Transfer (all major banks)
• Debit/Credit cards (Visa, Mastercard)
• E-wallets (Skrill, Neteller)
• Cryptocurrency (Bitcoin, USDT)

Minimum and maximum limits may vary for each method.

Withdrawal processing time depends on the payment method. Mobile banking and e-wallets usually take 15 minutes to 2 hours. Bank transfers may take 24-72 hours. For your first withdrawal, you must complete account verification. Minimum withdrawal is BDT 1000 and the daily maximum limit depends on your VIP level.

btjili does not charge any fee on deposits. However, your payment provider may apply their own charges. For withdrawals, the first 3 withdrawals per month are free. After that, a small processing fee (usually 2-3%) may apply. VIP members get unlimited free withdrawals.

In most cases, deposits are instant. However, delays may occur due to network issues or payment gateway problems. Wait 15-20 minutes and refresh the page. If it still hasn't arrived, contact live chat support with your transaction ID and payment proof. We'll resolve the issue quickly.

New players automatically qualify for the welcome bonus. You'll get a 100% bonus on your first deposit (up to BDT 10,000) and 100 free spins. Register, make your first deposit (minimum BDT 500) and the bonus will be added automatically. Terms and conditions apply — 35x wagering required.

Wagering requirement is how many times you need to bet the bonus money before you can withdraw. Example: if you receive a BDT 1000 bonus and the wagering is 35x, you need to bet a total of BDT 35,000. Not all games contribute equally — slots 100%, table games 10-20%. You usually have 30 days to complete the wagering.

Yes! btjili rewards regular players. Log in daily and spin the daily bonus wheel. Monday reload bonus (up to 50%), Wednesday free spins, Friday cashback (10-20%), and weekly tournaments. VIP members receive even higher rewards and exclusive offers. Check the promotions page regularly for updates.

The btjili VIP program has 5 levels: Bronze, Silver, Gold, Platinum and Diamond. The more you play, the more points you earn and your level increases. VIP benefits: higher cashback, fast withdrawals, personal account manager, birthday bonus, invitations to exclusive events and much more. All players automatically start from Bronze level.

Invite your friends to btjili and both of you get bonuses! For each successful referral you can earn up to BDT 1000. Share your unique referral link. When your friend registers and makes their first deposit (minimum BDT 1000), both you and they will receive bonuses. There's no limit on the number of referrals — the more you refer, the more you earn.

btjili has 500+ games for all types of players. Slot games (classic, modern, jackpot), Live Casino (blackjack, roulette, baccarat, poker), table games, Sports Betting (cricket, football, tennis), virtual sports, fishing games and crash games. All games are from renowned providers — Evolution, Pragmatic Play, NetEnt, Microgaming and many more. You can play on both mobile and desktop platforms.

Yes! Most slots and table games can be played for free in demo mode. This is great for new players who want to learn the game first without any risk. Just open the game and select "Demo Play." However, live casino and progressive jackpot games are only available in real money mode. Winnings from demo play cannot be withdrawn.

Bet limits vary depending on the game and type. Slots typically start from a minimum of BDT 10 and go up to a maximum of BDT 10,000. Live casino tables include VIP tables where you can bet up to BDT 100,000. For sports betting, the minimum is BDT 50 and the maximum depends on the event and market. New players can start with smaller bets.

Yes, completely fair! btjili uses proven Random Number Generators (RNG) for all games, which are regularly tested by independent agencies. We only work with licensed game providers. Every outcome is completely random and no one (neither us nor players) can control or influence it. Game certificates are available on our website.

In live casino, you can play games in real time with real dealers. Through HD video streaming, you'll get a casino experience from home. You can interact with the dealer and other players via the chat feature. Popular games: Live Blackjack, Live Roulette, Live Baccarat, Live Poker, and game shows. Available 24/7, with Bangla-speaking dealers.

btjili follows the highest security standards. We use 256-bit SSL encryption which protects all your personal and financial information. You can enable two-factor authentication (2FA) for additional security. Our servers are protected by firewalls and anti-hacking systems. Your information is not shared with any third party.

KYC verification is very simple. Log in to your account and go to "Profile" > "Verification". Upload three documents: (1) Proof of identity — national ID card or passport, (2) Proof of address — electricity bill or bank statement (within 3 months), (3) Selfie — a photo holding your ID card. Photos must be clear and in color. After uploading, approval takes 24-48 hours.

Absolutely. btjili follows strict privacy policies. Your personal information is used only for account verification and transaction processing. We never sell or share your information with third parties, marketing companies, or anyone else. All data is encrypted and stored on secure servers. Read our privacy policy for more details.

If you notice any unauthorized activity or suspicious transactions on your account, contact our support team immediately. Change your password right away and enable 2FA. We'll temporarily suspend your account for investigation. You won't be held responsible for any unauthorized transactions if you report them promptly. Your account logs are stored in our system.

2FA is an extra security layer that protects your account. Once enabled, you'll need a one-time code along with your password when logging in. You'll receive the code via SMS or through the Google Authenticator app. To enable it: Profile > Security > Enable 2FA. Even if someone knows your password, they won't be able to log in without this code. Highly recommended.

We are committed to providing the fastest service. On live chat, an agent will connect on average within 2-5 minutes. Priority is given to urgent matters (payment issues, account locked). Email responses are usually received within 12-24 hours, complex queries may take up to 48 hours. Our team works 24 hours a day, 7 days a week.

If you have any issues or complaints, first contact our support team. They can resolve most problems quickly. If you're not satisfied, file a formal complaint at [email protected]. Include your account number, a detailed description of the problem, and any evidence (screenshots). We'll investigate and provide a resolution within 7 days.

Yes! btjili provides full Bangla support. Our live chat, email, and phone support are available in Bangla. Our support team includes Bangladeshi agents who can help you in your native language. The website and app interface are also available in Bangla. You can explain any issue comfortably in Bangla.

First try some common solutions: refresh your browser (Ctrl+F5), clear cache and cookies, try a different browser, check your internet connection, update the app. If the problem persists, take a screenshot and contact the support team. Provide information about your device, browser and operating system. Our technical team will resolve it quickly. If you have issues with the mobile app, uninstall and reinstall it.